Política de envío

ORDER CANCELLATION
When making any purchases through our company, all purchases are FINAL. This means if an item is labeled as a PREORDER in the description of that particular product, refunds, and chargebacks will not be accepted because we have installed a TERMS AND CONDITIONS box that is listed before completing your purchase saying that you accept the wait times and abide by our company’s PREORDER fulfillment 

SHIPPING TIMES/ITEM DELIVERIES

All our products listed as ( On-Hand ) will be ready to ship to the customer. We are classified as a small business, and due to these circumstances...we do ask that all customers wait 5-10 business days before items ship out. We give this time frame based off of the owner of the business's life and unexpected delays with USPS shipping, etc. Once you have checked our terms and conditions box and personally agreed to the duration and process of this release, we then ask you to claim your purchase. For preorder items, they may take up to 3 months maximum to ship. For any questions regarding your order, please contact us after your purchase has been made via our customer support email: 

info@asylumm.com

LOST/MISSING PACKAGES
ASYLUM is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME
Shipping time varies by location. These are our estimates based on on-hand items:
Location *Estimated Shipping Time
United States 7-15 Business days
Canada, Europe 7-15 Business days
Australia, New Zealand 7-15 Business days
Central & South America 15-25 Business days

Max delivery time – 20 business days. *This doesn’t include our 2-3 day processing time. *All shipping times exclude clearance/customs delays

TRACKING INFORMATION You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.